Question 1

How do I find care?

Accepted Answer

Enter your city or ZIP code and answer a few quick questions about who needs care. We'll show you vetted local caregivers with transparent rates, skills, and reviews. No account is needed to browse — you only sign up when you're ready to book or request a meet & greet.

Question 2

Where is Caregiver Express available in Texas?

Accepted Answer

Greater Houston is the active pilot market and currently has the strongest caregiver availability. Families anywhere in Texas can still search and submit a care request, but availability and matching time vary by location.

Question 3

How much does care cost?

Accepted Answer

You see each caregiver's hourly rate upfront, before you ever reach out. Rates typically range from $20–$30 per hour depending on the type of care and the caregiver's experience. There are no membership fees to browse, and you only pay for the care you receive.

Question 4

How are caregivers vetted?

Accepted Answer

Every caregiver must pass a background check with a vulnerable-population component (no more than 3 months old), hold current CPR & First-Aid certification, and verify their identity with a government photo ID before their profile can be booked.

Question 5

What is a Care Profile?

Accepted Answer

A Care Profile stores the details about the person receiving care — their needs, location, schedule, and any funding source — so caregivers can give you accurate, relevant matches and you don't have to re-enter information for every booking.

Question 6

Can I book the same caregiver regularly?

Accepted Answer

Yes — consistency is our core promise. Once you find a caregiver you trust, you can rebook them in one click and set up a regular schedule that works for your family.

Question 7

How does matching work?

Accepted Answer

We match you to caregivers based on the type of care you need, your location, schedule, and preferences. You stay in control: browse the matches, review profiles and reviews, and choose who to contact.

Question 8

What if there's an issue with my caregiver?

Accepted Answer

Our coordinator team is here to help. If something goes wrong with a booking, you have dedicated support and a clear dispute process — one of the key protections you get by keeping everything on Caregiver Express.

Question 9

How do payments work?

Accepted Answer

All payments are handled securely in-platform through Stripe. Your hours are logged, and you're charged only for the care delivered. No cash changes hands, and your payment is protected on every visit.

Question 10

Is home care tax deductible?

Accepted Answer

In some cases, home care expenses may be tax deductible — for example, when care is medically necessary. Rules vary by situation and jurisdiction, so we recommend consulting a qualified tax professional about your specific circumstances.

Question 11

Can I use government funding?

Accepted Answer

Depending on your eligibility, programs such as Medicaid HCBS waivers and VA Respite may help cover the cost of care. We can help you understand which funding programs apply and handle the related paperwork.

Question 12

Is there a minimum booking length?

Accepted Answer

Yes — bookings have a minimum of 1 hour per shift, so caregivers can provide meaningful, focused care.

Question 13

How do I become a caregiver?

Accepted Answer

Create a free account, build your profile, and submit your vetting documents — a current background check, CPR & First-Aid certification, and a government photo ID. Once approved, you can start receiving bookings.

Question 14

Can I apply from outside Houston?

Accepted Answer

Yes. Eligible caregivers across Texas can apply and complete vetting. Greater Houston is the pilot market, so booking opportunities vary according to local family demand and caregiver supply.

Question 15

How are my rate and schedule set?

Accepted Answer

You share your desired hourly earnings, choose the services you offer, and set your availability. The onboarding team sends a rate offer for you to accept or decline before activation.

Question 16

How and when do I get paid?

Accepted Answer

Payments are processed securely through Stripe. After a visit is completed and approved, your earnings are paid out directly to your bank account on a regular schedule.

Question 17

What is my worker classification?

Accepted Answer

Caregivers participating in the Houston pilot are treated as 1099 independent contractors under the caregiver agreement. They choose their availability and which booking requests to accept while following platform safety and service standards.

Question 18

Will I receive tax documents?

Accepted Answer

Yes. Caregivers provide Form W-9 taxpayer information during onboarding and receive Form 1099-NEC when required by applicable reporting rules. Stripe Connect can support tax-information collection and electronic delivery when the platform's tax settings are enabled.

Frequently asked questions

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For caregivers

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